Accessibility Commitment for Garden Accessibility Services

Our accessible gardening services area is committed to ensuring that everyone can access, understand and use our garden maintenance and outdoor care resources. We strive to meet recognised accessibility standards and to remove barriers for people with varying abilities. This statement explains our approach to accessibility for both in-person accessible gardening services and online information about those services in the local area.

We follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level for our online content and make reasonable adjustments for on-site work such as accessible garden design, ramped access to equipment, and inclusive plant selection. Our goal is to offer practical, usable garden care options for older adults, people with mobility differences, and those using assistive technology.

To support screen-reader users and those relying on assistive software, we provide structured headings, descriptive alt text for images, and clear, concise language. We also ensure that content is presented logically so that screen readers announce information in a predictable order. For our on-site accessible garden maintenance teams, staff receive training to communicate effectively with customers who use assistive listening devices or alternative formats.

We design all interactive elements to be operable via keyboard-only navigation, including scheduling widgets, enquiry forms, and online accessibility request tools. Keyboard users can tab through links and form fields in a consistent order and use visible focus indicators. We test common tasks using only a keyboard to reduce reliance on mouse input and improve usability for people with limited hand dexterity.

Our accessible garden services include clear signage with high contrast and large text for outdoor workshops and maintenance sessions. Wherever possible we provide tactile markers, non-slip surfaces, and seating at accessible heights. We work with clients in the accessible Gardening Services area to adapt maintenance schedules and methods to individual needs while respecting safety and environmental considerations.

To maintain compliance, we conduct regular audits against WCAG 2.1 AA criteria and remediate major issues promptly. Where we cannot immediately meet a requirement, we prioritise alternatives that deliver equivalent access, and we document the steps taken to resolve outstanding issues. We also monitor assistive technology developments and update our practices accordingly.

We provide multiple ways to request accessibility adjustments. For example, customers can request alternative formats, additional assistance during on-site visits, or tailored garden accessibility services. Our team documents each accessibility request and follows up to confirm the requested adjustments are in place. Respectful communication and confidentiality are central to this process.

Staff training includes accessibility awareness, practical adaptations for pruning and planting with care, and techniques to support visitors using mobility aids. We also ensure that any downloadable resources about adaptive garden tools or accessible landscaping options are formatted to be accessible, with semantic structure, headings, and lists so screen readers can navigate easily.

If you encounter barriers or need additional support to access our accessible gardening services, please contact our accessibility team through the accessibility request channel listed on our site or by using the accessibility option provided during booking. We aim to respond to accessibility requests promptly and to work with you to find a suitable solution.